Our overall objective is to provide the highest quality of customer service and care giving full recognition and adherence to agreed specifications and applicable statutory/regulatory requirements of our customers. We believe that our dedication to quality will raise our business activities to greater heights, and SMH to be recognized as the foremost provider of quality support services.
Our services are managed and carried out by highly qualified and experienced employees, who receive every support from management in order to fulfill their responsibilities and achieve high performance levels, thereby promoting the confidence of our customers
We shall strive to achieve the following:
- To implement systems and procedures to facilitate continual improvement within the services offered.
- To ensure that our company is customer-focused and responds to the needs and expectations of our customers.
- To ensure that our services and Quality Management Program are continually reviewed for suitability, improved and diversified as necessary.
- To ensure that we maintain a well-trained, qualified, experienced and customer-focused workforce that continues to embrace the true meaning of “service”.
- To ensure that this policy is understood, implemented and maintained by all persons working for and on behalf of SMH.
- To ensure that all employees observe and implement the mandatory work methods and procedures identified in the Quality Management Program.
- To continue to innovate and increase efficiencies by working closely with our customers in order to improve the level of service provided to them.
- To be able to develop the SMH Quality Management System that will eventually lead to the company’s accreditation with ISO.